We did exhaustive tests and figured out the ideal size for a child's wrist. The watch case and band are sized just for them.
No! Our watches are gender neutral, pick the one you like best and wear it proudly.
Our watches can be worn by kids of all ages! However, the watches are designed to best fit boys and girls that are 6-12 years old.
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
Send us a request at firstname.lastname@example.org and we will provide you with a free shipping label to send it back to us to reuse!
MH believes in reducing our environmental footprint in every way we can. One of the unique ways we do this is through offering our customers the ability to return their packaging so that we can reuse it. Why let it end up in a landfill?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MH cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
If you need to change or cancel your order, please email us immediately email@example.com. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
SPECS & WARRANTY
We didn't look past one feature when designing MH. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.
All MH watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty.
Our leather straps are made of genuine cow-hide leather.
The glass we use for our watches is made of hardened mineral crystal.
MH has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.
Coming very soon!
Please email us at firstname.lastname@example.org to learn more!
RETURNS & REFUNDS
We offer FREE returns on all orders over $50 USD!
Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over $50 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.
Receive a damaged item? Please reach out to our Customer Support team at email@example.com and they will help resolve the issue. See more warranty information on our FAQ page.
Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.